Frequently asked questions
Which ranges are available?
We offer men's and women's Original, Mirror Original and Super Clone watches. The ranges are separated in the store and advanced search. Mirror Original and Super Clone are replicas, not authentic products from the trademark owner. Refer to the specifications of the watch being offered.
How do I find the right watch?
Search by model or choose a brand, collection, range, movement, price range and availability. For help comparing two watches, send their links to our team on WhatsApp.
Does every watch have a 10-year warranty?
Yes. All Which Watch watches carry a 10-year seller warranty under the stated coverage for manufacturing defects and service. Pens, bags, wallets, fragrances and other non-watch products are excluded. This is not an international manufacturer's warranty.
How do I activate the warranty and request service?
The warranty starts automatically from the invoice date when you receive the watch. Keep the invoice and warranty certificate together. WhatsApp 01206129583 with your order number, invoice photo and a photo or video of the issue so our team can advise on inspection and service.
What is the return and exchange period?
The period is 14 days from purchase for eligible products under the store policy. Keep the product unused, in its original condition, packaging and with all included items. Read the full policy for defect conditions, shipping charges and any applicable refund deductions before returning a product.
When will my order arrive?
Normal delivery takes 48 hours in Cairo, Giza and Alexandria, and 3–5 business days elsewhere in Egypt. Same-day delivery can be requested in selected areas at an extra charge, subject to confirmation by our team.
How can I pay? Is a deposit required?
The original whichwatchs.com store does not require a reservation deposit. You can pay on delivery in cash, by InstaPay or wallet, or arrange a bank transfer with our team. Mention Valu in your order notes if you want instalments. Other available methods are shown at checkout.
Can I inspect and track my order?
You can inspect the product on delivery. Contact our team with your order number for tracking. If you notice a visible defect or discrepancy, tell us immediately before removing the wrapping so we can guide you under the store policy.
Do you deliver outside Egypt?
Delivery to Arab countries can be arranged with our team before ordering. Cost and timing vary by destination and will be confirmed before dispatch.
Can you service a watch bought elsewhere?
We offer maintenance and spare-parts services for watches bought from us or another store, subject to the watch type, parts availability and a technician's assessment. This is a separate service; contact us to discuss the work and cost.
How do I contact you and manage my data?
Call 01505069561 or 01206129583, use WhatsApp, or email contact@whichwatchs.com. Cookies support functions such as the cart. Our privacy policy explains data use, your choices and how to request corrections or stop marketing.
