Privacy policy

Your information

Our website respects your privacy and seeks to protect your personal information. This policy explains how we collect and use personal data, the measures we use to protect it, and your choices concerning its collection, use and disclosure. By visiting the website directly or through another website, you accept the practices described here.

We use your name and other information in accordance with this policy. We collect information where necessary or directly relevant to our dealings with you, and retain it as required by law or for the purposes for which it was collected. You can browse without providing personal details. Your personal identity remains anonymous during your visit unless you sign in to an account using your username and password.

1. Data we collect

When you order a product, we may collect, store and process the information needed to complete your purchase, address possible later claims and provide our services. This may include your name, gender, date of birth, email address, postal and delivery addresses, telephone number, payment details and payment-card information.

We use the information you provide to process orders, supply requested services and information, administer your account, verify online financial transactions, audit downloads from the website, identify visitors, and improve and personalise the website's design and content. We also carry out demographic research and may send useful or requested product and service information when you have not objected to contact. You can opt out of promotional and marketing communications at any time. We may share your name and address with a third party, such as a courier or supplier, to deliver your order.

Order details may be stored on the website but may not be directly retrievable for security reasons. By signing in, you can view purchase information and manage your addresses. Keep your account details confidential and do not disclose them to an unauthorised third party. We are not responsible for password misuse unless it results from our own error.

Other uses of personal information

With your agreement, we may use personal information for confidential surveys and market research for statistical purposes. You may withdraw at any time. We do not send survey responses to third parties; responses are stored separately from your email address. Your email address is disclosed only if you choose to enter competitions.

We may send information about us, our websites, products, sales, offers, newsletters, associated companies or partners. To stop receiving all or part of these communications, use the unsubscribe link in an email. We will stop within seven working days of receiving your notice, excluding Saturdays, Sundays and national or religious holidays. We may contact you for clarification if your request is unclear.

We may also use anonymous data to understand users' locations, website visits and use of links in subscribed emails, and provide such anonymous information to third parties, including publishers. This information does not identify you personally.

Competitions and third parties

For competitions, information is used to notify winners and announce offers. Each competition has its own participation conditions.

We may transfer information to companies in our group, agents or contractors to support transactions under this policy, including delivery, payment collection, statistics, market research and customer service. Information may also be shared to prevent fraud and reduce credit risk. If our company or part of it is sold, databases containing personal information may be transferred.

Except as stated in this policy, we do not sell or disclose personal data to a third party without prior consent, unless necessary for the purposes described here or required by law. The website may contain third-party advertisements, links or embedded websites. We are not responsible for third-party privacy policies, their content or third parties to whom data is transferred in accordance with this policy.

2. Cookies

You do not have to accept cookies to visit the website, but the cart and ordering functions require them. Cookies are small text files stored by your browser that let our server recognise your computer when you visit certain pages. They can identify your IP address and make browsing more convenient, for example by remembering your identity while you update your cart without re-entering your email address. They are not used to obtain other information about you for purposes such as targeted marketing. You can refuse cookies in your browser settings, but this may limit website functions. Our cookies do not contain personal or private information or viruses.

This website uses Google Analytics, a web-analysis service from Google. Google Analytics uses cookies to analyse how visitors use the website. Information generated by those cookies, including your IP address, is transferred to and stored on Google's servers in the United States. Google uses this information to evaluate website use, prepare activity reports and provide related services. Google may share it where required by law or where a third party processes information on Google's behalf. Google does not associate your IP address with other data it holds. Refusing cookies may prevent you from using all website features. Using the website indicates acceptance of this processing for the purposes described.

3. Security

We use appropriate security procedures and technology to prevent unauthorised or unlawful access, loss or destruction. Personal information collected through the website is stored in a database on a secure server, with firewall systems. Payment-card details collected electronically are protected using encryption such as SSL.

No protection can be guaranteed to be 100% secure. Do not send complete credit- or debit-card details through unencrypted electronic communications. We use physical, electronic and procedural safeguards for collecting, storing and disclosing data, and may request proof of identity before disclosing personal information. You are responsible for protecting your password and computer against unauthorised use.

4. Your rights

You may request access to personal information we hold about you or that you previously provided. You may ask us to correct errors without charge, and you may ask us at any time to stop using your personal information for direct marketing.